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	<title>Comments for Dave Burrows - Tech / iPhone Blog - Technical Evangelist</title>
	<atom:link href="http://blog.daveburrows.com/comments/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.daveburrows.com</link>
	<description></description>
	<lastBuildDate>Thu, 16 Feb 2012 21:21:45 +0000</lastBuildDate>
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		<title>Comment on BT, Indian Call Center and crap customer care! by ray d</title>
		<link>http://blog.daveburrows.com/2009/09/17/bt-indian-call-center-and-crap-customer-care/#comment-2082</link>
		<dc:creator><![CDATA[ray d]]></dc:creator>
		<pubDate>Thu, 16 Feb 2012 21:21:45 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=1356#comment-2082</guid>
		<description><![CDATA[i`ve been on the line to India again to-day as i`ve no internet connection.After 75 mins of checking hub,cables,status and everything else in the house the call centre engineer decided there was a hard wire fault in my house and to call a local I.T engineer to check it out.I was going mad what with his very hard to understand accent and his outcome of where the fault lay.After not doing a thing for 2 hours as i had to calm down from this call centre fiasco i tried to log on again and lo and behold (you`ve guessed it) everything is working again.I worked for B.T for 23years and if we gave service as badly as this our job would have been on the line.Come on B.T you make enough money for gods sake get the Help Desk side of this company sorted out.I`m off to another server by the way after this lates fiasco.]]></description>
		<content:encoded><![CDATA[<p>i`ve been on the line to India again to-day as i`ve no internet connection.After 75 mins of checking hub,cables,status and everything else in the house the call centre engineer decided there was a hard wire fault in my house and to call a local I.T engineer to check it out.I was going mad what with his very hard to understand accent and his outcome of where the fault lay.After not doing a thing for 2 hours as i had to calm down from this call centre fiasco i tried to log on again and lo and behold (you`ve guessed it) everything is working again.I worked for B.T for 23years and if we gave service as badly as this our job would have been on the line.Come on B.T you make enough money for gods sake get the Help Desk side of this company sorted out.I`m off to another server by the way after this lates fiasco.</p>
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		<title>Comment on BT, Indian Call Center and crap customer care! by John Grant</title>
		<link>http://blog.daveburrows.com/2009/09/17/bt-indian-call-center-and-crap-customer-care/#comment-2079</link>
		<dc:creator><![CDATA[John Grant]]></dc:creator>
		<pubDate>Fri, 27 Jan 2012 13:55:14 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=1356#comment-2079</guid>
		<description><![CDATA[JohnG 27/1/12
at 13.45

I have just spent a whole week asking the Indian call centre for help. My broadband went off last Saturday. The help desk promised me someone would come and fix it on Monday, no one turned up. I was then promised a visit on Wednesday, no one turned up. I was then told it was a network fault. Eventually on Friday an engineer arrived, changed the modem and I was back on line in 10 minutes. The Indian call centre seems to generate more problems than it solves. Bring the service back to the UK. JG.]]></description>
		<content:encoded><![CDATA[<p>JohnG 27/1/12<br />
at 13.45</p>
<p>I have just spent a whole week asking the Indian call centre for help. My broadband went off last Saturday. The help desk promised me someone would come and fix it on Monday, no one turned up. I was then promised a visit on Wednesday, no one turned up. I was then told it was a network fault. Eventually on Friday an engineer arrived, changed the modem and I was back on line in 10 minutes. The Indian call centre seems to generate more problems than it solves. Bring the service back to the UK. JG.</p>
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		<title>Comment on BT, Indian Call Center and crap customer care! by leon</title>
		<link>http://blog.daveburrows.com/2009/09/17/bt-indian-call-center-and-crap-customer-care/#comment-2074</link>
		<dc:creator><![CDATA[leon]]></dc:creator>
		<pubDate>Wed, 07 Dec 2011 12:22:54 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=1356#comment-2074</guid>
		<description><![CDATA[india call centers need scrapping n people in the uk re training to nolies no false promises two months of slow net then a bt prick engineer turns net of by mistake then they cant get it on  just full of rubbish advisers hang upthey  put u through to wrong depts]]></description>
		<content:encoded><![CDATA[<p>india call centers need scrapping n people in the uk re training to nolies no false promises two months of slow net then a bt prick engineer turns net of by mistake then they cant get it on  just full of rubbish advisers hang upthey  put u through to wrong depts</p>
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		<title>Comment on How to speed up the Samsung Galaxy S so it flies by Jeff B</title>
		<link>http://blog.daveburrows.com/2010/08/26/how-to-speed-up-the-samsung-galaxy-s-so-it-flies/#comment-2062</link>
		<dc:creator><![CDATA[Jeff B]]></dc:creator>
		<pubDate>Sun, 06 Nov 2011 12:35:22 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=8864#comment-2062</guid>
		<description><![CDATA[Awesome! Thanks for the share!

I think these prices can different, but it is always more expensive to courier it from the US. 

Personally my limit is $600, but that is just me.]]></description>
		<content:encoded><![CDATA[<p>Awesome! Thanks for the share!</p>
<p>I think these prices can different, but it is always more expensive to courier it from the US. </p>
<p>Personally my limit is $600, but that is just me.</p>
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		<title>Comment on Why Dropbox and Cloud Computing is not all it&#8217;s cracked up to be by Dave Burrows</title>
		<link>http://blog.daveburrows.com/2011/01/15/why-dropbox-and-cloud-computing-is-not-all-its-cracked-up-to-be/#comment-2058</link>
		<dc:creator><![CDATA[Dave Burrows]]></dc:creator>
		<pubDate>Thu, 27 Oct 2011 13:20:05 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=9296#comment-2058</guid>
		<description><![CDATA[Hi Sean,

Unfortunately I didn&#039;t manage to find what the cause was. I did remove my eWallet from Dropbox for a while, but decided to go back and try again.  I have had a number of mismatches since where sometimes I get duplicate cards but it calls them &quot;Card2&quot;, but so far I don&#039;t think I&#039;ve lost any other cards within the eWallet.

I can only presume that something went wrong and both Mac and PC eWallets updated and tried to sync to Dropbox and the older one (not updated) had overwritten the newer one perhaps.]]></description>
		<content:encoded><![CDATA[<p>Hi Sean,</p>
<p>Unfortunately I didn&#8217;t manage to find what the cause was. I did remove my eWallet from Dropbox for a while, but decided to go back and try again.  I have had a number of mismatches since where sometimes I get duplicate cards but it calls them &#8220;Card2&#8243;, but so far I don&#8217;t think I&#8217;ve lost any other cards within the eWallet.</p>
<p>I can only presume that something went wrong and both Mac and PC eWallets updated and tried to sync to Dropbox and the older one (not updated) had overwritten the newer one perhaps.</p>
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		<title>Comment on Why Dropbox and Cloud Computing is not all it&#8217;s cracked up to be by sean spicer</title>
		<link>http://blog.daveburrows.com/2011/01/15/why-dropbox-and-cloud-computing-is-not-all-its-cracked-up-to-be/#comment-2057</link>
		<dc:creator><![CDATA[sean spicer]]></dc:creator>
		<pubDate>Thu, 27 Oct 2011 11:45:10 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=9296#comment-2057</guid>
		<description><![CDATA[Dave

I have been a keen eWallet user on Windows for years, but have just got a Mac and am interested in seeing whether my wallet file will sync between my PC, Mac &amp; iPhone using Dropbox.

Did you ever work out what went wrong here?]]></description>
		<content:encoded><![CDATA[<p>Dave</p>
<p>I have been a keen eWallet user on Windows for years, but have just got a Mac and am interested in seeing whether my wallet file will sync between my PC, Mac &amp; iPhone using Dropbox.</p>
<p>Did you ever work out what went wrong here?</p>
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		<title>Comment on Steve makes it to the iCloud by Kelly</title>
		<link>http://blog.daveburrows.com/2011/10/07/steve-makes-it-to-the-icloud/#comment-2024</link>
		<dc:creator><![CDATA[Kelly]]></dc:creator>
		<pubDate>Tue, 11 Oct 2011 01:39:34 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=10158#comment-2024</guid>
		<description><![CDATA[I thought this was a very nice tribute video to the late Steve Jobs. I also enjoyed the reference of him making it to the &quot;iCloud&quot;.]]></description>
		<content:encoded><![CDATA[<p>I thought this was a very nice tribute video to the late Steve Jobs. I also enjoyed the reference of him making it to the &#8220;iCloud&#8221;.</p>
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		<title>Comment on How to speed up the Samsung Galaxy S so it flies by zaid</title>
		<link>http://blog.daveburrows.com/2010/08/26/how-to-speed-up-the-samsung-galaxy-s-so-it-flies/#comment-2013</link>
		<dc:creator><![CDATA[zaid]]></dc:creator>
		<pubDate>Sat, 01 Oct 2011 15:11:48 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=8864#comment-2013</guid>
		<description><![CDATA[i have a galaxy s i9000 on 2.2.1 i used super one click root to root it takes only a minute after it i apply one click lag fix and its now flying]]></description>
		<content:encoded><![CDATA[<p>i have a galaxy s i9000 on 2.2.1 i used super one click root to root it takes only a minute after it i apply one click lag fix and its now flying</p>
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		<title>Comment on Why SSD&#8217;s are the way forward to replace HDD&#8217;s by Dave Burrows</title>
		<link>http://blog.daveburrows.com/2011/08/24/why-ssds-are-the-way-forward-to-replace-hdds/#comment-2011</link>
		<dc:creator><![CDATA[Dave Burrows]]></dc:creator>
		<pubDate>Mon, 26 Sep 2011 17:19:06 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=10047#comment-2011</guid>
		<description><![CDATA[I would go the SSD route with as much SSD you can afford.  You can always plug in a removable hard drive if you need to expand the size.  Everything installed to the main SSD will run very fast and be a lot quicker than a 7200 RPM hdd.]]></description>
		<content:encoded><![CDATA[<p>I would go the SSD route with as much SSD you can afford.  You can always plug in a removable hard drive if you need to expand the size.  Everything installed to the main SSD will run very fast and be a lot quicker than a 7200 RPM hdd.</p>
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		<title>Comment on BT, Indian Call Center and crap customer care! by Dave Burrows</title>
		<link>http://blog.daveburrows.com/2009/09/17/bt-indian-call-center-and-crap-customer-care/#comment-2010</link>
		<dc:creator><![CDATA[Dave Burrows]]></dc:creator>
		<pubDate>Fri, 23 Sep 2011 05:43:37 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=1356#comment-2010</guid>
		<description><![CDATA[Hi Johnny, that&#039;s not good.  Sometimes I do get a &lt;0.2mbps either download or upload.  I can&#039;t say t his will fix it for you but give it a try, it might.

1. Check with speedtest.net that you&#039;re getting slow download or upload&lt;br&gt;
2. Go to whatismyip.com and write down  your IP address&lt;br&gt;
3. Power off the Homehub (don&#039;t disconnect) for about 5 mins (this will allow you to get a new IP address when you power it back on&lt;br&gt;
4. Power on the Homehub after 5 mins and let it stabalise&lt;br&gt;
5. Open up a dos/command prompt in Windows (Start &gt; Run &gt; cmd &gt; ok) and type ping www.google.com and ensure you have an internet connection&lt;br&gt;
6. Go to whatismyip.com and check you have a different email address&lt;br&gt;
7. Go to speedtest.net and check your speed&lt;br&gt;

If it&#039;s a temporary issue and not a permanent failure then this might fix it for you.

The other way to get an engineer or to get someone to investigate in the UK and bypass the India Call Center is to go to Twitter and tweet to @btcare.  They are in the UK and will try to help and can initiate line tests and will call you.

Hope this helps!
Dave]]></description>
		<content:encoded><![CDATA[<p>Hi Johnny, that&#8217;s not good.  Sometimes I do get a &lt;0.2mbps either download or upload.  I can&#039;t say t his will fix it for you but give it a try, it might.</p>
<p>1. Check with speedtest.net that you&#039;re getting slow download or upload<br />
2. Go to whatismyip.com and write down  your IP address<br />
3. Power off the Homehub (don&#8217;t disconnect) for about 5 mins (this will allow you to get a new IP address when you power it back on<br />
4. Power on the Homehub after 5 mins and let it stabalise<br />
5. Open up a dos/command prompt in Windows (Start &gt; Run &gt; cmd &gt; ok) and type ping <a href="http://www.google.com" rel="nofollow">http://www.google.com</a> and ensure you have an internet connection<br />
6. Go to whatismyip.com and check you have a different email address<br />
7. Go to speedtest.net and check your speed</p>
<p>If it&#8217;s a temporary issue and not a permanent failure then this might fix it for you.</p>
<p>The other way to get an engineer or to get someone to investigate in the UK and bypass the India Call Center is to go to Twitter and tweet to @btcare.  They are in the UK and will try to help and can initiate line tests and will call you.</p>
<p>Hope this helps!<br />
Dave</p>
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		<title>Comment on BT, Indian Call Center and crap customer care! by Jonny</title>
		<link>http://blog.daveburrows.com/2009/09/17/bt-indian-call-center-and-crap-customer-care/#comment-2008</link>
		<dc:creator><![CDATA[Jonny]]></dc:creator>
		<pubDate>Thu, 22 Sep 2011 22:06:39 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=1356#comment-2008</guid>
		<description><![CDATA[If it&#039;s any consolation Dave, nothing&#039;s changed in the past year.... I&#039;m having a remarkably similar experience. I fee sorry for the call centre staff in India, but enraged that no-one takes responsibility in the UK, where BT are based, and supposedly serving.... What a wind up.  My broadband this week has been &lt;0.2mbps!!!! That&#039;s narrowband in my book.  Still investigating the cause... meaning the wait for an engineer is embarassingly long, so they&#039;ll hold me in a queue for a while... Grrrr......]]></description>
		<content:encoded><![CDATA[<p>If it&#8217;s any consolation Dave, nothing&#8217;s changed in the past year&#8230;. I&#8217;m having a remarkably similar experience. I fee sorry for the call centre staff in India, but enraged that no-one takes responsibility in the UK, where BT are based, and supposedly serving&#8230;. What a wind up.  My broadband this week has been &lt;0.2mbps!!!! That&#039;s narrowband in my book.  Still investigating the cause&#8230; meaning the wait for an engineer is embarassingly long, so they&#039;ll hold me in a queue for a while&#8230; Grrrr&#8230;&#8230;</p>
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		<title>Comment on Samsung Galaxy S Full Review by John</title>
		<link>http://blog.daveburrows.com/2010/08/17/samsung-galaxy-s-full-review/#comment-2006</link>
		<dc:creator><![CDATA[John]]></dc:creator>
		<pubDate>Mon, 12 Sep 2011 23:23:17 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=8819#comment-2006</guid>
		<description><![CDATA[I have now had my Galaxy S for about one year now. I do understand what you mean with the issues however these have now been fixed. e.g. The end call button, you can have the power button end the call which is brilliant (have a look in Settings, Accessibility). Another problem solved is the typing when you want to place your cursor somewhere. If you click somewhere a little ball will pop up which you can slide to the place you want the cursor to be and you will always get the correct place.

I don&#039;t see how you are able to drop your phone so easily. I very rarely drop mine as it sticks to my hand very well. Also I find it very difficult to see how you press the volume rocker buttons when you press the power button. 

And yes I do get the problem with the ambient light sensor in calls. Happens to me often when I hang up on people so I now don&#039;t bother putting the phone on my face as the speaker is very loud anyway I am still able to hear the person on the other line very clearly.

One last thing if you do manage to drop your phone a lot don&#039;t worry as these phones are UNBELIEVABLY strong. My brother likes to test it out and it didn&#039;t break from dropping it off a two story roof straight onto concrete. He was going to try the third story but figured theirs no need as if it survives that then the phone will be fine :). BTW the phone had one little scratch on the chrome bezel around the phone and not a mark anywhere else on it.]]></description>
		<content:encoded><![CDATA[<p>I have now had my Galaxy S for about one year now. I do understand what you mean with the issues however these have now been fixed. e.g. The end call button, you can have the power button end the call which is brilliant (have a look in Settings, Accessibility). Another problem solved is the typing when you want to place your cursor somewhere. If you click somewhere a little ball will pop up which you can slide to the place you want the cursor to be and you will always get the correct place.</p>
<p>I don&#8217;t see how you are able to drop your phone so easily. I very rarely drop mine as it sticks to my hand very well. Also I find it very difficult to see how you press the volume rocker buttons when you press the power button. </p>
<p>And yes I do get the problem with the ambient light sensor in calls. Happens to me often when I hang up on people so I now don&#8217;t bother putting the phone on my face as the speaker is very loud anyway I am still able to hear the person on the other line very clearly.</p>
<p>One last thing if you do manage to drop your phone a lot don&#8217;t worry as these phones are UNBELIEVABLY strong. My brother likes to test it out and it didn&#8217;t break from dropping it off a two story roof straight onto concrete. He was going to try the third story but figured theirs no need as if it survives that then the phone will be fine <img src='http://s0.wp.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> . BTW the phone had one little scratch on the chrome bezel around the phone and not a mark anywhere else on it.</p>
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		<title>Comment on Why SSD&#8217;s are the way forward to replace HDD&#8217;s by VictorsMovieReviews</title>
		<link>http://blog.daveburrows.com/2011/08/24/why-ssds-are-the-way-forward-to-replace-hdds/#comment-2005</link>
		<dc:creator><![CDATA[VictorsMovieReviews]]></dc:creator>
		<pubDate>Mon, 12 Sep 2011 17:43:05 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=10047#comment-2005</guid>
		<description><![CDATA[I&#039;m in the process of getting a new MacBook Pro and haven&#039;t decided on the hard drive.  Your advice would be greatly appreciated.  These are the options and associated up-charge:

(1) 750 GB @ 5400 RPM
(2) 500 GB @ 7200 RPM
(3) 128 GB SSD [+$100]
(4) 256 GB SSD [+$500]
(5) 512 GB SSD [+$1,100]

I&#039;ve done some reading and I&#039;m stuck between options (1), (2), and (4).  I have two questions:

1.  Is the SSD worth the extra cost and reduced storage capacity?
2.  Is the 7200 RPM worth the reduced storage capacity?

FYI on my home computing.  The Laptop would be used for the Microsoft Office suite of programs, editing movies and photos through the iLife suite of programs, and viewing short films and you tube videos.  Nothing like Final Cut nor Adobe Photoshop or Illustrator would be used.

Thanks in advance for your assistance,

Victor]]></description>
		<content:encoded><![CDATA[<p>I&#8217;m in the process of getting a new MacBook Pro and haven&#8217;t decided on the hard drive.  Your advice would be greatly appreciated.  These are the options and associated up-charge:</p>
<p>(1) 750 GB @ 5400 RPM<br />
(2) 500 GB @ 7200 RPM<br />
(3) 128 GB SSD [+$100]<br />
(4) 256 GB SSD [+$500]<br />
(5) 512 GB SSD [+$1,100]</p>
<p>I&#8217;ve done some reading and I&#8217;m stuck between options (1), (2), and (4).  I have two questions:</p>
<p>1.  Is the SSD worth the extra cost and reduced storage capacity?<br />
2.  Is the 7200 RPM worth the reduced storage capacity?</p>
<p>FYI on my home computing.  The Laptop would be used for the Microsoft Office suite of programs, editing movies and photos through the iLife suite of programs, and viewing short films and you tube videos.  Nothing like Final Cut nor Adobe Photoshop or Illustrator would be used.</p>
<p>Thanks in advance for your assistance,</p>
<p>Victor</p>
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		<title>Comment on How to speed up the Samsung Galaxy S so it flies by Dave Burrows</title>
		<link>http://blog.daveburrows.com/2010/08/26/how-to-speed-up-the-samsung-galaxy-s-so-it-flies/#comment-1973</link>
		<dc:creator><![CDATA[Dave Burrows]]></dc:creator>
		<pubDate>Mon, 22 Aug 2011 15:56:02 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=8864#comment-1973</guid>
		<description><![CDATA[H Paul,

I doubt this procedure will work because the OS is different, however I&#039;m sure the community aren&#039;t that far behind in trying to do something similar.  Are you seeing similar slow downs on the Galaxy Tab?  Do you have the 10&quot; or 7/8&quot; model?

Thanks
Dave]]></description>
		<content:encoded><![CDATA[<p>H Paul,</p>
<p>I doubt this procedure will work because the OS is different, however I&#8217;m sure the community aren&#8217;t that far behind in trying to do something similar.  Are you seeing similar slow downs on the Galaxy Tab?  Do you have the 10&#8243; or 7/8&#8243; model?</p>
<p>Thanks<br />
Dave</p>
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		<title>Comment on How to speed up the Samsung Galaxy S so it flies by Paul R</title>
		<link>http://blog.daveburrows.com/2010/08/26/how-to-speed-up-the-samsung-galaxy-s-so-it-flies/#comment-1972</link>
		<dc:creator><![CDATA[Paul R]]></dc:creator>
		<pubDate>Mon, 22 Aug 2011 15:38:58 +0000</pubDate>
		<guid isPermaLink="false">http://blog.daveburrows.com/?p=8864#comment-1972</guid>
		<description><![CDATA[Dave, any idea if this will also work for the Galaxy pad?  I&#039;m experiencing the same poor performance.  
Thanks.]]></description>
		<content:encoded><![CDATA[<p>Dave, any idea if this will also work for the Galaxy pad?  I&#8217;m experiencing the same poor performance.<br />
Thanks.</p>
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