Posted by: Dave Burrows | August 21, 2011

Why does the Apple iPad still sell more than any Android tablets?

This is a question that a lot of people have been asking lately. I’m not talking about all Android tablet manufacturers coming together, I’m talking about what does it take for a single manufacturer to compete on par with Apple? Why do Apple have such a strong hold over the Tablet market sales?

Before I get flamed by a bunch of Android users, let me say that I have both iOS and Android devices. The first reason is that Apple had a head start. Apple is an innovator and although it wasn’t the first to create a tablet, it was most certainly the first to create a tablet that just worked out of the box, with a complete ecosystem.

Apple have the right ecosystem, they have 400,000+ apps at time of writing this, Android have around 200,000 apps and Apple had a head start in the tablet arena over Google.

The biggest thing after talking to both Apple and Google fans that everyone seems to want is a device that’s upgradable. This is one thing that Apple gives all customers for a good 3-4 years. If you take a look at the iPhone 3G it’s still popular and upgraded to iOS 3, iOS 4. Okay, maybe it won’t be supported by iOS 5 perhaps, but there’s a good 3 years usage out of the device. Now take a look at Android. Samsung botched most of their upgrades for the Samsung Galaxy S, most customers couldn’t upgrade their devices because you had to connect it to Samsung Kies PC software, which just didn’t work properly.

Take a look at Sony Xperia devices, most of these wouldn’t see the light of day for an upgrade. Likewise some HTC devices although more lately have been upgradable, it’s only been because of customer pressure. HTC weren’t going to upgrade some of their phones to Gingerbread until customers forced them.

People want a device that isn’t going to be a brick or die of death in a year or two. Although people change their devices they still want to be able to use them or sell them and get a good return. This is the big problem so far with Android, it’s down to the manufacturer and sometimes not even the manufacturer, sometimes it’s down to both the manufacturer and the mobile operator. Where some customers see upgrades in some countries for a given device but not in others, or sometimes some in the same country get an update where others on another network don’t.

Another good reason as to why Apple have such a good run at the tablet market is if you take a look at other manufacturers, Microsoft still after all these years haven’t produced a single tablet (well if you exclude the WinCe devices), and look at HP, they’ve been in this market space several times in the last decade and pulled out. Palm although they weren’t yet competing in the tablet market, were in the mobile market with WebOS which was then bought up by HP, HP then decided to take part in the tablet industry (again), and have now recently decided it’s going to pull out of the tablet market.

Customers also want a device that’s going to work out of the box, not be complicated to use. Apple have this down to a tee. Likewise if you have previously owned an iPod Touch or iPhone then there’s a zero learning curve if you go to the iPad. With Android however, although it works out of the box, there’s a lot of customisation that can be done, things that can be accidentally turned on and off, or from a user perspective (broken) and that also puts off the non-technical users.

Apple have aimed their sales not at the technical user, but the non-technical user, where Android manufacturers seem a lot of the time to be targeting their products at the self confessed techy.

The other thing to think about is it’s fine to provide a device for every single kind of person out there, but this creates massive fragmentation in the operating system. That in turn makes games and apps break, not just once or twice but regularly. Bad news spreads quicker than good news, and although Apple don’t provide things like flash, the average person out there believes the devices tend to be more stable.

It’s also interesting to see how tablet manufacturer’s try to advertise their product. I have to smile when I keep seeing this advert for the Asus Eee Transformer where they actually show the tablet on the TV advert running out of battery. No worry, just plug it into the keyboard to restore some power. If you have a tablet that is capable of something like 10 hours battery power like the iPad, why would you even want to think about advertising that it WILL run out of battery power? That immediately puts me off buying the Asus tablets and I’m sure it puts off a lot of other people too.

At some point the eco seesaw will change, and it may tip in Googles favour or other manufacturers favour, but currently it’s still tipped towards Apple.

Posted by: Dave Burrows | August 3, 2011

Scotland Photography – 2 Day Trip

I recently managed to get a few days to drive around Scotland again. I try to do this once or twice a year following a heavy 1-2 weeks worth of work up in our Scotland office.

Unfortunately I usually find there’s about a 20% chance of either coming down with something rotten either before the trip or whilst I’m up there. Don’t ask me why, but it happens. This time wasn’t any different and managed to come down with acute laryngitis whilst up in Scotland. I suffered for most of the week but managed to get somewhat well for the weekend where I managed to get my energy back and get out and do some driving around Scotland.

I drove up through the highlands passing Glencoe and up to Fort William and the beautiful Corpach. The weather was picture perfect and was really warm.

The Highlands were perfect and once the sun burned through the clouds, it was a really pleasant day.

I then drove onto Corpach which is a little quaint town the other side of Fort William. Corpach canal / loch overlooks the mountain range of Ben Nevis.

For the second day I went up to a place called Rest and be thankful and you can see why, it’s utterly stunning.

Then I travelled onto Inveraray and visited the quay, the high street and Inveraray Castle.

I used the iPad 2 with the SD card adapter to quickly take photos off of my Canon EOS 550D Digital Camera which used an 18-55mm IS lens. For post processing of the 15mp photos I used my MacBook Air in the hotel and after the trip to process the photos using Aperture.

The driving was pretty tiresome especially seeing I was still suffering from Laryngitis and a temperature. I drove 18 hours within 2 days, but as the weather was great, it was well worth the punishment to get the 300 photos I came away with :) Thanks to the MacBook Air and iPad 2 making the work load a lot easier, and my trusty Canon EOS 550D :)

Posted by: Dave Burrows | July 21, 2011

Mac OS X Lion is here

Mac OS X Lion is finally here and comes with 250+ new features.

Multi-touch Gestures

  • Tons more multi-touch gestures available in Lion

Full-screen apps
  • Although previously available on some apps, OS X Lion offers system-wide support now for full screen mode
Mission Control
  • Mission Control brings together full-screen apps, Dashboard, Exposé and Spaces in one new feature that gives you a bird’s-eye view of everything on your system
Mac App Store
  • Mac App Store installed by default – no additional download
Launchpad
  • Launchpad is a new, full-screen home for all the apps on your Mac
  • Just think an iPhone/iPad Springboard display for Mac
Resume
  • Now apps you close will reopen right where you left off, so you never have to start from scratch again. And when you install software updates, you no longer need to save your work, close your apps and spend valuable time setting everything up again. With Resume, you can restart your Mac and return to what you were doing — with all your apps in the exact places you left them.
Auto Save
  • It’s time to stop worrying about saving your work. Because now your Mac automatically saves what you’re working on so you don’t have to.
Versions
  • Versions is a new feature that charts the history of your documents, taking snapshots in time, and displaying them side by side with the latest versions in an easily browsable timeline.
AirDrop
  • Looking for a fast way to share files with people nearby? With AirDrop, you can send files to anyone around you wirelessly — no Wi-Fi network required. And no complicated setup or special settings. Just click the AirDrop icon in the Finder sidebar, and your Mac automatically discovers other AirDrop users within about 10 metres of you. To share a file, simply drag it to someone’s name. Once accepted, the fully encrypted file transfers directly to that person’s Downloads folder.
Mail
  • OS X Lion introduces a whole new take on email. Mail puts your entire display to work with a gorgeous widescreen view featuring a full-height message and a message list that includes snippets. Conversations presents messages from the same thread in an elegant timeline showing each communication as it was sent while hiding redundant text. Mail also features search suggestions and search tokens, which help you find the messages you’re looking for fast.
Posted by: Dave Burrows | April 23, 2011

Mac AppStore having app update problems over Easter holiday

The Mac AppStore seems to be having some teething problems over the Easter holiday period.

If you try to update some of your Mac apps then you might receive the following error message…

Unfortunately App updates don’t appear to be fully working for some apps and the message that Apple are providing definitely is the wrong message. Am I sure I didn’t purchase Clarity with another Mac AppStore account? Yes, quite simply I only have ONE AppStore account, so the error message Apple are displaying is definitely incorrect.

Just to verify I pulled up my purchase history for the same account and it shows I purchased Clarity on 1st February 2011…

Let’s hope it’s not a wide spread problem and Apple sees it and fixes it soon!

Posted by: Dave Burrows | April 7, 2011

Apple’s new iPad 2 advert

Posted by: Dave Burrows | March 24, 2011

iOS 4.3.1 coming soon to a device near you?

According to Boy Genius Report there may be an iPhone, iPad, and iPod touch software updates coming soon.

The suggestion is that Apple will out iOS 4.3.1 sometime in the next couple of weeks, it’s suggested that Apple will address the following issues:

  • Baseband update for the 3GS and iPad (original)
  • Fixing memory hangs that results in memory corruption when reading large files from USIM filesystem
  • Fixing problem with NTLM authentication in apps and on websites
  • Fixed issue with the Springboard and 3rd party apps not recgonizing the gyroscope on the iPad 2
  • Fixed iPad 2 jailbreak vulnerability
Posted by: Dave Burrows | March 24, 2011

Apple TV 2 gets iOS update to 4.2.1

Last week we saw Apple releasing Apple TV update 4.2.1.  I’ve just applied my update (it’s been a busy week) and the following new features are available…

  • MLB.TV – Watch live and on-demand Major League Baseball, games, stats etc
  • New slideshow themes – View photos with the new Scrapbook, Photo Mobile, and Holiday Mobile slideshow themes
  • Airplay for apps – Use AirPlay to wirelessly stream video from apps and Safari on your iPhone, iPad and iPod touch.
  • Improved on-screen keyboard – Search and enter names and passwords more easily with the redesigned on-screen keyboard.

The software update also fixes four issues.

  1. Flickering that some users reported when watching Apple TV
  2. When the Apple TV would not wake up from sleep all the time
  3. Where audio may not be recognized if a user just switched from another input, like cable or DVD player.
  4. Stability and performance fixes.

To update your Apple TV 2 you should get a notice appear on your Apple TV and you can upgrade from there, failing that go to Settings -> General -> Update Software. The update may take a few minutes to download and install.

The very much anticipated sequel to Angry Birds called Angry Birds Rio has now hit the Apple AppStore for iPhone, iPad and Mac.

I’ve just purchased it for the Mac, I’ve resisted all this time to put Angry Birds onto my MacBook Air as I have it on the iPhone and iPad, but decided finally to succumb to the pressure.

The story for Angry Birds Rio is that birds are kidnapped and caged by evil smugglers and are even angrier! Once the angry birds are released from their captors, they are on a mission to save Blu and Jewel – two rare macaws and stars of the upcoming Fox motion picture, Rio.

Features include:-

  • Two fantastic episodes with 60 exciting levels!
  • Completely new achievements!
  • Special Hidden fruits – discover them all!

There are three version available, Angry Birds Rio for iPhone and iPod touch, Angry Birds Rio HD for iPad and Angry Birds Rio for Mac.

Still no app/game support for iOS for Apple TV, but if/when that is made available by Apple, playing Angry Birds on a large LCD TV screen would be awesome.

Posted by: Dave Burrows | March 24, 2011

iPad 2 goes on sale tomorrow in 25 countries

Apple announced several weeks ago that the iPad 2 will go on sale in 25 countries on Friday 25th March 2011. You will be able to purchase an iPad 2 from 5pm local time via Apple Stores only. Onlne sales pre-order will be available from 1am local time, so if you want to get an iPad 2 in your hands this Friday then you need to make your way to an Apple Store and contend the crowds.

Price wise, here are the prices set out by Apple.

There’s a price drop on each iPad model whether you go for the WiFi or 3G, although bear in mind Apple have recently reduced the prices of the iPad 1 knowing the iPad 2 was coming out, to try and reduce stock levels of the previous model.

Will you be buying or upgrading to the iPad 2?

Posted by: Dave Burrows | March 19, 2011

Scotland snowed in (1 week ago)

It was exactly one week ago that I was snowed in and was able to take some really snow infested photos. It was extremely cold (-10C windchill factor) but armed with my trusty Canon EOS 500D I set out on mission to try and photograph as much of the snow as I could.

In slightly warmer conditions today (bright sunshine and -4C) the weather seems to have improved a lot, there’s no snow for one thing. Last week I was nearly stuck up in the Highlands, hopefully I will get a much warmer look at the Highlands and Glencoe in months to come.

Posted by: Dave Burrows | March 14, 2011

More snow, and yet more to come…

I decided to take a trek up into the Highlands on Sunday. I knew it had been snowing heavily as I had already seen this on Saturday, but as the snow had cleared almost thought it might be a good opportunity. If I was lucky then I might see a few snow-capped mountains. How I was wrong!

Driving through white-outs, blizzards and wondering every couple of minutes if I should turn around as I didn’t have any cellphone coverage, here’s what it looked like.

The trek up to the mountains was well worth it, although it’s left me feeling really tired after driving in blizzards for 5 hours. I doubt I’ll get another chance to see it this white in a long time, so I’m glad I made the trek. Now trying to warm up! :)

I thought spring was on it’s way, until I looked out again this morning. This is the second day it’s snowed for, it cleared and now it’s snowed and covered the ground again. More snow to come tomorrow. 2 inches down already and another 6 inches forecast. That’s not including tomorrow.

Just way too much snow here…

Posted by: Dave Burrows | March 5, 2011

Zinio outage update (Sat 04th March)

UPDATE – ZINIO is back online and service fully restored.

You’re probably reading this because you’ve been Googling and have a problem getting your Zinio mags and aren’t finding any help. The simple answer is if you’re reading this in early March 2011 then it’s because Zinio has a massive outage.

I started these blog posts and tweets because Zinio wasn’t communicating with their customers. A 48hr outage then a few days uptime then another 48+hr outage meant very little communication coming from Zinio. This is not designed to be anti-Zinio and Zinio do understand that, but it’s born out of frustration both from myself and many other thousands of Zinio customers not receiving any information about the service they have invested in.

Here’s a quick summary…

What’s gone wrong?
Zinio have a major outage and are working to restore the service. Zinio will publish information on what went wrong after the event and what they will do to resolve this I am told.

Why is it taking so long?
It’s a complicated issue, it’s not just a hard drive crash in a RAID array as I understand it. They are also working on reinstalling the platform to restore service more quickly.

How can I trust Zinio again?
Zinio have a good 10 yrs of service in this area and are not a new startup. Typically most companies have a good run then hit into problems at some stage. Zinio are now in this phase and I am told they will do their best to ensure that this and other problems don’t happen again once they have restored service.

Why haven’t they updated their home page? It says will be back shortly…
Their maintenance message was really only designed for planned maintenance. This is very unplanned and they are locked out of modifying the page unfortunately. They have setup a blog at http://zinio.wordpress.com.

Why weren’t we told as customers what was going on?
Zinio were undoubtedly trying to reduce the PR nightmare as many companies would in this situation by trying to restore service quickly and trying to reduce bad PR and that ultimately meant not communicating with customers admitting the problems. This isn’t new, most companies on their first major outage fall into this. The key is to communicate with customers, it’s not good PR to tell people that service is down because media outlets get hold of this and make a mountain out of a molehill, however communicating with paying customers to keep them on side, to not lose the business that has been built up is key. Zinio understand this now and are communicating much more on their blog which is what I was trying to achieve from these updates.

When will service be restored?
Zinio are hoping for Saturday 5th March in the morning EDT (East Coast US time). With the nature of the problem anything could affect this window, but Zinio are hoping to restore service around this time. If complications set in then it may take longer.

Will I be compensated?
Zinio do understand that their customers are key, it’s what has built their business and that without you as a customer their business wouldn’t be what it is today. Although I can’t say what level of compensation will be provided, yes I have been told by Zinio that they will be trying to put it right with customers affected by the service outage. What that will be I don’t know, that will be down to Zinio to decide. Whether it means extensions to your existing subscriptions, additional complimentary subscriptions of your choice or refunds will be down to Zinio. I think due to the level of outage that maybe it should be a combination of all three, but that’s based on a feeling as a customer.

Was Zinio hacked, have they gone under?
No, that has been the unfortunate perception by some because of the lack of communication. Zinio have also put an answer to this on their blog. They did also have an unfortunate outage on their phones but these are back operational.

I want to read the magazines I have, what should I not do?
Okay, don’t uninstall the Zinio app or delete your magazines, otherwise you won’t be able to access them throughout the outage. Also try not to restart your iPad or iPhone because this will also log you out of Zinio to authenticate you. Hold tight and hopefully you can still read what offline magazines you have on your device and you will receive all your magazines once Zinio is restored. Any issues that should have been sent out to you through this outage you will still receive when service comes back.

What happens when service is restored?
The first thing is that you might see the service restored then it goes back offline again. This can happen when trying to restore any kind of service, it might be that it comes back online but configs or service packs or other items need to be applied to servers to ensure stability. So if you do notice it goes down soon after for a little while longer, please understand this. This isn’t something Zinio have mentioned to me but it’s something through my experience of managing servers can and will most likely happen.

More information is available at their blog but I will keep you updated here in the event that information does dry up whilst trying to restore service.

Posted by: Dave Burrows | March 4, 2011

Cravendale – Cats with Thumbs (Video)

This is a great advert for Cravendale Milk!

Posted by: Dave Burrows | March 4, 2011

Zinio working vigilantly to restore service

I had the chance of speaking earlier by phone with Zinio’s CMO/EVP Jeanniey Muller. Zinio are currently working around the clock to restore the service to all of it’s customers and magazine partners.

Although the situation is no doubt complicated with regards to any kind of technical outage, they’re trying to bring back and restore the service as quickly as possible. This obviously can bring further complications when it comes to technology but Zinio are hoping to restore service early on Saturday morning US time. Obviously with any kind of technical outage like this it’s not possible to guarantee or pinpoint a day/time, however Zinio are hopeful Saturday AM will be an achievable target if everything goes smoothly.

Zinio have provided an updated status page at http://zinio.wordpress.com and have asked me to pass this along to anyone reading this. Zinio understand their customers frustration and will try to provide more updates to customers. This is the first major outage for Zinio in their 10 years of service. Zinio will continue to update the status page link above and try to engage with customers over Twitter and Facebook to provide regular status updates.

Our sincerest thanks from Zinio
We realize that this is not the level of service that you expect from Zinio. We are working tirelessly to return the quality of service you have come to expect from Zinio over the past 10 years. Please bear with us during this time.

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